Support

We're here to help.

Need a hand with Lidoku? Email us at destek@lidokuapp.com and we'll get back to you as soon as we can. When reporting a problem, please include your device model, OS version, and a short description of what happened.

Frequently Asked Questions

How do I restore my purchases?

Open the app, go to the Store or Settings screen, and tap "Restore Purchases". Make sure you're signed in to the same Apple ID or Google account you used for the original purchase.

My multiplayer match won't connect

Multiplayer requires an active internet connection. Check your connection, then fully close and reopen the app. If the problem persists, email us with your username and the approximate time it happened.

How do I delete my account?

You can delete your account directly inside the app: go to Settings → Delete Account ("Hesabı Sil"). After you confirm, your account and all associated data, including your ELO, match history, and statistics, are permanently removed. This action is immediate and cannot be undone. If you're unable to access the app, email destek@lidokuapp.com from your account's email address and we'll handle it for you.

How do subscriptions and cancellation work?

Subscriptions renew automatically. You can manage or cancel anytime from your device: on iOS via Settings → Apple ID → Subscriptions, and on Android via Google Play → Payments & subscriptions → Subscriptions.

I found a bug or have a suggestion

We'd love to hear it. Send details to destek@lidokuapp.com. Feedback directly shapes what we build next.